Vocabulary of reading passage: Case Study: Tourism New Zealand website

New Zealand is a small country of four million inhabitants, a long-haul flight from all the major tourist-generating markets of the world. Tourism currently makes up 9% of the country’s gross domestic product and is the country’s largest export sector. Unlike other export sectors, which make products and then sell them overseas, tourism brings its customers to New Zealand. The product is the country itself – the people, the places and the experiences. In 1999, Tourism New Zealand launched a campaign to communicate a new brand position to the world. The campaign focused on New Zealand’s scenic beauty, exhilarating outdoor activities and authentic Maori culture, and it made New Zealand one of the strongest national brands in the world.
A key feature of the campaign was the website www.newzealand.com, which provided potential visitors to New Zealand with a single gateway to everything the destination had to offer. The heart of the website was a database of tourism services operators, both those based in New Zealand and those based abroad which offered tourism services to the country. Any tourism-related business could be listed by filling in a simple form. This meant that even the smallest bed and breakfast address or specialist activity provider could gain a web presence with access to an audience of long-haul visitors. In addition, because participating businesses were able to update the details they gave on a regular basis, the information provided remained accurate. And to maintain and improve standards, Tourism New Zealand organised a scheme whereby organisations appearing on the website underwent an independent evaluation against a set of agreed national standards of quality. As part of this, the effect of each business on the environment was considered

To communicate the New Zealand experience, the site also carried features relating to famous people and places. One of the most popular was an interview with former New Zealand All Blacks rugby captain Tana Umaga. Another feature that attracted a lot of attention was an interactive journey through a number of the locations chosen for blockbuster films which had made use of New Zealand’s stunning scenery as a backdrop. As the site developed, additional features were added to help independent travelers devise their own customised itineraries. To make it easier to plan motoring holidays, the site catalogued the most popular driving routes in the country, highlighting different routes according to the season and indicating distances and times.
Later a Travel Planner feature was added, which allowed visitors to click and ‘bookmark’ places of attractions they were interested in, and then view the results on a map. The Travel Planner offered suggested routes and public transport options between the chosen locations. There were also links to accommodation in the area. By registering with the website, users could save their Travel Plan and return to it later, or print it out
To take on the visit. The website also had a ‘Your Words’ section where anyone could submit a blog of their New Zealand travels for possible inclusion on the website.
The Tourism New Zealand website won two Webby awards for online achievement
and innovation. More importantly, perhaps, the growth of tourism to New Zealand was impressive. Overall tourism expenditure increased by an average of 6.9% per year between 1999 and 2004. From Britain, visits to New Zealand grew at an average annual rate of 13% between 2002 and 2006, compared to a rate of 4% overall for British visits abroad.
The website was set up to allow both individuals and travel organisations to create itineraries and travel packages to suit their own needs and interests. On the website, visitors can search for activities not solely by geographical location, but also by the particular nature of the activity. This is important as research shows that activities are the key driver of visitor satisfaction, contributing 74% to visitor satisfaction, while transport and accommodation account for the remaining 26%. The more activities that visitors undertake, the more satisfied they will be. It has also been found that visitors enjoy cultural activities most when they are interactive, such as visiting a marae (meeting ground) to learn about traditional Maori life. Many long-haul travelers enjoy such learning experiences, which provide them with stories to take home to their friends and family. In addition, it appears that visitors to New Zealand don’t want to be ‘one of the crowd’ and find activities that involve only a few people more special and meaningful.
It could be argued that New Zealand is not a typical destination. New Zealand is a small country with a visitor economy composed mainly of small businesses. It is generally perceived as a safe English-speaking country with a reliable transport infrastructure. Because of the long-haul flight, most visitors stay for longer (average 20 days) and want to see as much of the country as possible on what is often seen as a once-in-a-lifetime visit. However, the underlying lessons apply anywhere – the effectiveness of a strong brand, a strategy based on unique experiences and a comprehensive and user-friendly website.

    • Inhabitants: noun; A person who stays in a place
    • Example: Red Indians are the native inhabitants of America.
      Sentinelese are the native inhabitants of Andaman Islands.
    • Telugu meaning: శాశ్వత నివాసి
    • Long-haul: adjective; Travelling a long distance. A period of years, rather than days, weeks or months.
    • Example: There are no long-haul tickets on that train for Monday.
    • Telugu meaning: సుదూర ప్రయాణం
    • Overseas: adjective; In a foreign country, to other countries.
    • Example: I will be a student overseas.
    • Telugu meaning: ఇతర దేశాలకు
    • Campaign: noun; A planned group of especially Political, business, or military activities that are intended to achieve a particular aim.
    • Example: The campaign is aimed specifically at young people
      verb: To organize a series of activities to try to achieve something.
    • Example: He is spending a lot of time campaigning for/on behalf of his party
    • Telugu meaning: ప్రచారం
    • Scenic: adjective; having or showing beautiful natural surroundings.
    • Example: You can take the scenic route on the way home.
    • Telugu meaning: అందమైన
    • Exhilarating: adjective; Causing you to feel excited and happy.
    • Example: An exhilarating morning walk on the beach.
    • Telugu meaning: ఉల్లాసపరచు
    • Authentic: adjective; A person, object or emotion is genuine.
    • Example: They sell authentic Hyderabadi biryani.
    • Telugu meaning: ప్రామాణికమైన, నిజమైన
    • Maori: noun; One of the original people of New Zealand and the Cook Islands.
      adjective: Related to the culture, people or language of the Maori
    • Example: The Maori language is officially encouraged.
    • Telugu meaning: మవోరిలు
    • Potential: noun; Someone’s or something’s ability to develop, achieve or succeed.
    • Example: You have the potential to score distinction marks.
    • Telugu meaning: పని చేయు శక్తి కలిగిన
    • Gateway: noun; A place through which you have to go to get to another place, A means of entry or access.
    • Example: Perth, a gateway to Australia.
    • Telugu meaning:
    • Accurate: adjective; Correct, exact, and without any mistakes
    • Example: It is too early to predict the result now.
    • Telugu meaning: ఖచ్చితమైన
    • Evaluation: noun; The process of judging something’s quality, importance, or value, or a report that includes this information.
    • Example: They will grant permission after careful evaluation of your documents.
    • Telugu meaning: నిర్ధారణ, విశ్లేషణ
    • Rugby: noun; is a game played by two teams using an oval ball. Players try to score points by carrying the ball to their opponent’s end of the field, or by kicking it over a bar fixed between two poles
    • Example: a rugby team/ball/game.
    • Interactive: adjective; Acting on one another, Involving communication between people.
    • Example: It is an interactive program.
    • Telugu meaning: పరస్పర
    • Blockbuster: noun; A book or film that is very successful, that proves to be an outstanding, popular success.
    • Example: He acted in a blockbuster movie.
    • Telugu meaning: సంచలన
    • Backdrop: noun; the view behind something, the background to any scene or situation, the general situation in which particular events happen.
    • Example: The movie is based on the backdrop of faction.
    • Telugu meaning: నేపథ్యానికి
    • Customised: adjective; made or changed according to the buyer’s or user’s needs.
    • Example: We designed a customised program for the tourists.
    • Telugu meaning: అనుకూలీకరించడానికి
    • Itineraries: noun; a detailed plan or route of a trip.
    • Example: It is a part of all our itineraries.
    • Telugu meaning: మార్గం
    • Catalogue: noun; a list of all the books, paintings etc. that exist in a place.
      verb: to record something, especially in a list.
    • Example: All the stops in that route are catalogued
    • Telugu meaning: జాబితా
    • Bookmark: noun; the address of a web page that is kept on your computer so that you can find it again easily.
    • Example: Note the site as a bookmark
    • Telugu meaning: గుర్తు
    • Blog: noun; a regular record of your thoughts opinions, or experiences that you put on the internet for other people to read.
    • Example: He shares tips and reviews the places in his blog.
    • Inclusion: noun; the act of including someone or something as part of a group, list, etc., or a person or thing that is included.
    • Telugu meaning: చేర్చడం,అంతర్భాగము
    • Solely: Adverb; only and not involving anyone or anything else.
    • Example: He is solely responsible for his deeds.
    • Telugu meaning: పూర్తిగా
    • Key Driver:
    • Telugu meaning:
    • One of the Crowd:
    • Typical: adjective; showing all the characteristics that you would usually expect from a particular group of things
    • Telugu meaning: ఉదాహరణమైన, చిహ్నమైన
    • Once in a lifetime: adjective; A once-in-a-lifetime experience or opportunity is very special because you will probably only have it once.
    • Example: A tour to New Zealand is once in a lifetime visit.
    • Telugu meaning: జీవితకాలంలో ఒకసారి
    • Underlying: adjective; real but not immediately obvious, used to describe something on which something else is based.
    • Telugu meaning: అంతర్లీన

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